Security Settings

Enhance your account security with Multi-Factor Authentication (MFA) and manage other security preferences.

Multi-factor authentication (MFA)

Multi-Factor Authentication adds an extra layer of security to your account. When MFA is enabled, you'll need to provide both your password and a second form of verification (usually a code from an authenticator app) to log in. This significantly reduces the risk of unauthorised access.

You can manage your MFA settings from the "Multi-Factor Authentication" tab within the Account Settings area.

Setting up multi-factor authentication

If MFA is not yet active on your account, you will typically see an option to begin the setup process, often a button labeled "Setup" or "Enable MFA".

General Setup Steps:

1. Initiate Setup: click the "Setup" or similar button on the Multi-Factor Authentication tab.
2. Scan QR Code: you will typically be presented with a QR code. Open an authenticator app on your smartphone (such as Google Authenticator, Authy, or Microsoft Authenticator) and scan this QR code.
3. Enter Verification Code: after scanning the QR code, your authenticator app will display a time-sensitive 6-digit code. Enter this code into the field provided on the setup page to verify and link your app.

Follow the on-screen instructions carefully to complete the MFA setup.

Need more help?

If you encounter any issues setting up or managing Multi-Factor Authentication, or have other security concerns, please contact our support team.