# How do we reconcile payments after a fundraiser?

Source: https://raised.au/answers/how-to-reconcile-fundraiser-payments
Reviewed: 2026-11-13

Compare campaign orders and payment status with your bank, cash and payment-provider records, then account for refunds, fees and expenses. A submitted order, a successful card payment and a bank payout are different events. Resolve unpaid orders before treating the final sales total as money received.

## How do you check offline payments?

For eligible product campaigns, supporters may choose cash or bank transfer. Check the bank entry or cash received before marking an order paid. Use order references and a consistent record to avoid crediting one payment twice.

If an order is unpaid at the supplier deadline, follow the policy you communicated to supporters. Do not assume that selecting bank transfer confirms the money has arrived.



## Why might a payout differ from the order total?

Fees, refunds, timing and multiple transactions can mean a bank payout does not match one campaign total. Compare the payment-provider record with the bank deposit and check the relevant payout period.

Use the campaign's actual fee settings. Do not add a fee deduction twice if it is already reflected in the provider balance. Ask the person responsible for accounts to resolve discrepancies.



## What should the final campaign record show?

Separate gross sales or donations from expenses and the net amount available for the purpose. Keep enough detail for another authorised organiser to review the calculation.

1. Check paid and unpaid orders.
2. Match cash and bank transfers to orders.
3. Review card transactions and refunds.
4. Deduct supplier and event expenses.
5. Record net proceeds and investigate any unexplained balance.

## Related guidance

- [Mark verified bank transfers paid](https://raised.au/help/organisers/payments-and-donations/mark-bank-transfer-paid)
- [Understand payout timing](https://raised.au/help/organisers/payments-and-donations/stripe-payout-timing)
- [Calculate the retained amount](https://raised.au/answers/how-to-calculate-product-fundraising-profit)

[Start your fundraiser](https://raised.au/start/setup?kind=product&source=answers/how-to-reconcile-fundraiser-payments)